Sofa City Evansville In

Sofa City Evansville In

I purchased a sectional sofa from Value City Furniture located in Alexandria Virginia. After having the furniture for several weeks I noticed whelps, rashes, swelling, itching, and sneezing after sitting on the sofa. In reviewing the sofa Construction materials I noticed it contained 90% of polyurethane foam. Polyurethane foam can cause cancer and from breathing in the fumes within the material.I contacted Value City Furniture for a refund, and instead they tried to send me a duplicate replacement sofa. After refusing the duplicate replacement sofa, and returning the original sofa to Value City Furniture, I have been trying to get a refund on my Discover card but almost $3000. I have been unsuccessful in working with Value City Furniture and with Discover card. Beware of Value City, and by all means do not use Discover card for any of your financial dealings. If you visit the web page of the consumer financial protection bureau you will find hundreds and hundreds of complaints regarding Discover card. Buyer beware.
sofa city evansville in 1

Sofa City Evansville In

I contacted Value City Furniture for a refund, and instead they tried to send me a duplicate replacement sofa. After refusing the duplicate replacement sofa, and returning the original sofa to Value City Furniture, I have been trying to get a refund on my Discover card but almost $3000. I have been unsuccessful in working with Value City Furniture and with Discover card. Beware of Value City, and by all means do not use Discover card for any of your financial dealings. If you visit the web page of the consumer financial protection bureau you will find hundreds and hundreds of complaints regarding Discover card. Buyer beware.
sofa city evansville in 2

Sofa City Evansville In

CLEARANCE Save More, In-Store, While Supplies LastEnjoy super-savvy savings on clearance items, only available at your Evansville store. Come in—before they're gone—and see for yourself. Clearance items are priced based on store's market area, are limited in quantity, and are sold as-is and without any warranties. Images pictured online are intended to be representative only and are not actual images.
sofa city evansville in 3

Sofa City Evansville In

RACQUEL of Washington, DC on Jan. 27, 2017Satisfaction RatingValue City and acceptance now are ripoffs. I had purchased in cash a sofa. Within 60 days the thread started to unloosen. In addition, I had financed a bed, mattress for myself and bed and mattress for my child. Upon delivery I was not totally satisfied of the quality of the furniture. It DID not look exactly as in the showroom, however, it looked nice in my home. As days went along, I saw my daughter’s bed was ripped; couch thread is coming a loose and my king mattress thread is unraveling around the perimeter of the mattress. Called value city a couple of weeks ago to complain, they sent a technician out and he agreed the furniture is not in great shape and he had received several complaints from other customers regarding the quality of my furniture and it needs to be replaced/Repaired. The tech informed me value city will call me in a few days with instructions.I should mention, the location is located in falls church, va. I specifically picked this location because I felt I would have a great customer service experience, boy was I wrong. This place preys on people looking to finance so they can rip them off. “Maha” from their customer service department called me and advise I can come pick out a new couch, my daughter’s bed rails were ordered for replacement, however, they cannot replace the 60 days old mattress. I was instructed to cut the thread around the mattress.At this time, I am concerned of their customer service abilities and how they do not strive to keep customers happy. I am not cutting any thread from a brand new mattress, literally threads were coming out the entire perimeter and tip of the mattress and I do not have time to cut nor want to, which could lead to other issues such as holes and tears. Maha told me she would give me a discount. No I want the new mattress, I had ordered, not a discount. I had asked for the manager, he came over to introduce himself, listened to my concerned, then pulled by another customer. He never came back and left me standing there for 45 minutes.I went to the acceptance now office and spoke to emily and she informed me she would inquire that I can return the mattress with them; she got back with me the next day and told me her manager “porsha” said I cannot return the mattress only, I need to return my entire order, I found this unheard of and asked to speak with the district manager chris **. Chris called me back after several days later to tell me acceptance now has nothing to do with the quality or warranty of the furniture to go back to value city to demand help.As of now no help or resolution has taken place after 3 weeks of going back and forth with no results and I owe acceptance now a payment for furniture I am not happy with. I am reaching out for legal advice. Acceptance now has these crazy terms. If you are a day late, a late fee with be charged. They have me at their mercy and they are not willing to help. I DID not want to return my entire order but obviously considering it, however, my daughter will be disappointed. Acceptance now and value city need to be shut down, they prey on disadvantage customers and consumers have rights.Helpful?YesNo
sofa city evansville in 4

Sofa City Evansville In

Value City and acceptance now are ripoffs. I had purchased in cash a sofa. Within 60 days the thread started to unloosen. In addition, I had financed a bed, mattress for myself and bed and mattress for my child. Upon delivery I was not totally satisfied of the quality of the furniture. It DID not look exactly as in the showroom, however, it looked nice in my home. As days went along, I saw my daughter’s bed was ripped; couch thread is coming a loose and my king mattress thread is unraveling around the perimeter of the mattress. Called value city a couple of weeks ago to complain, they sent a technician out and he agreed the furniture is not in great shape and he had received several complaints from other customers regarding the quality of my furniture and it needs to be replaced/Repaired. The tech informed me value city will call me in a few days with instructions.I should mention, the location is located in falls church, va. I specifically picked this location because I felt I would have a great customer service experience, boy was I wrong. This place preys on people looking to finance so they can rip them off. “Maha” from their customer service department called me and advise I can come pick out a new couch, my daughter’s bed rails were ordered for replacement, however, they cannot replace the 60 days old mattress. I was instructed to cut the thread around the mattress.At this time, I am concerned of their customer service abilities and how they do not strive to keep customers happy. I am not cutting any thread from a brand new mattress, literally threads were coming out the entire perimeter and tip of the mattress and I do not have time to cut nor want to, which could lead to other issues such as holes and tears. Maha told me she would give me a discount. No I want the new mattress, I had ordered, not a discount. I had asked for the manager, he came over to introduce himself, listened to my concerned, then pulled by another customer. He never came back and left me standing there for 45 minutes.I went to the acceptance now office and spoke to emily and she informed me she would inquire that I can return the mattress with them; she got back with me the next day and told me her manager “porsha” said I cannot return the mattress only, I need to return my entire order, I found this unheard of and asked to speak with the district manager chris **. Chris called me back after several days later to tell me acceptance now has nothing to do with the quality or warranty of the furniture to go back to value city to demand help.As of now no help or resolution has taken place after 3 weeks of going back and forth with no results and I owe acceptance now a payment for furniture I am not happy with. I am reaching out for legal advice. Acceptance now has these crazy terms. If you are a day late, a late fee with be charged. They have me at their mercy and they are not willing to help. I DID not want to return my entire order but obviously considering it, however, my daughter will be disappointed. Acceptance now and value city need to be shut down, they prey on disadvantage customers and consumers have rights.Helpful?YesNo

Sofa City Evansville In

Sofa City Evansville In
Sofa City Evansville In

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